Responsible Gaming
cbajee believes that gaming is entertainment — not a solution to life's pressures. On this page we explain how you can set your own limits, recognise signs of a problem, and get support when needed.
cbajee's commitment to responsible gaming
cbajee always wants its users to play safely and with awareness. Whether it is casino games or sports betting on our platform, every session should be a source of enjoyment, not a burden. Before playing, you should read the terms and conditions carefully, as they contain detailed guidelines on account use.
Online betting and casino games in Bangladesh are only for people aged 21 or above. cbajee verifies the age of every new account. Anyone under 21 will not be able to open an account, and if found during a later check, the account will be closed.
Responsible gaming is not just about controlling yourself — it means thinking of your family, protecting your financial health, and keeping away from stress. cbajee has put in place a number of tools and support measures to help users with this. You can learn more about cbajee's core values and goals on our About Us page.
Remember: winning and losing are both part of this. After a loss, the urge to bet more out of frustration or disappointment may feel natural, but it is dangerous. cbajee wants every user to set a budget and play within a fixed limit.
All cbajee games and betting services are only for people aged 21 or above. Preventing minors from playing is our responsibility. Parents are requested to ensure their children do not use this platform.
Tools to keep yourself in control
cbajee gives users the option to set their own limits. The tools below can be used through your account settings or directly via support.
Deposit Limits
Set a daily, weekly or monthly deposit limit. Once a limit is set, you will not be able to deposit more than the specified amount within that period.
Session time limit
Decide in advance how long you will play. The system offers the option to automatically end your session when the set time is up.
Self-Exclusion
If you want to keep your account closed for a set period — from 7 days up to permanently — let the support team know and cbajee will act immediately.
Bet limit
Set a maximum amount per bet so that a single large bet does not use up too much money. This limit can be updated at any time through support.
Cooling-off break
If you feel you need a break from gaming, you can take a cooling-off period of 24 hours up to 30 days. Login and transactions will be suspended during this time.
Transaction history review
View the complete deposit, withdrawal and betting history of your account. Analysing your spending patterns makes it easier to make informed decisions.
Warning signs of a problem
If any of the following applies to you or someone close to you, consider seeking help.
- You are spending more than your budget and placing more bets to cover the shortfall the following month.
- When you lose, the sadness or anger becomes intense and you bet again immediately to recover the loss.
- You are hiding your gaming from family or friends, or lying about it.
- You are depositing money borrowed from others or taken on debt.
- Keeping gaming on your mind is affecting your work, studies or family responsibilities.
- You repeatedly want to take a break but cannot, or you are unable to stick to the limits you set.
- Gaming is causing problems with your sleep, eating or mental health.
Ask yourself
Ask yourself the questions below — honest answers will help you understand where you stand right now.
Am I staying within my set budget?
Decide on a fixed amount before each session and stop when it runs out.
Am I playing for fun, or to recover losses?
A mindset focused on recovering losses can quickly lead to problems.
Do my family and loved ones know about my gaming?
Talking openly with the people close to you helps avoid problems.
Can I take a break whenever I want?
If not, contact cbajee support — the self-exclusion option is available.
Where to get help
Acknowledging a problem is a sign of strength. Get support through any of the channels below — you can ask for help anonymously.
Contact 24/7 live chat. Support is available in both Bengali and English. An agent will help directly with self-exclusion, deposit limits or any other need.
If you prefer not to speak on live chat, write to us by email. The cbajee support team responds promptly on all working days. Contact details are available on the FAQ page.
Talk openly with the people close to you. Support from family is the greatest strength in overcoming problem gambling. If you cannot bring it up yourself, ask a loved one to stay by your side.
Seeing a mental health specialist or counsellor is not a weakness. Professional support is the most effective way to change problem gambling behaviour.
cbajee's commitment
We do not stop at providing tools — cbajee has taken specific steps on responsible gaming.
Age verification is strictly enforced
All new accounts are age-verified. Anyone under 21 will not be able to use the platform.
Secure payment system
bKash, Nagad, Rocket, Upay — all are registered mobile banking services. All transaction data is kept secure.
Restrained advertising
cbajee's promotions never target minors and do not make false promises of 'getting rich quickly'.
Account security
Keep your account secure with a strong password and OTP verification. If you notice any suspicious activity, inform support immediately.
Third-party access is not allowed
An account may only be used by the registered user — login details must not be shared with anyone else.
Harm reduction policy
When suspicious or excessive betting patterns are detected, cbajee proactively reaches out to the user.
Practical tips for responsible gaming
The best way to game responsibly is to make a few decisions before each session. cbajee recommends that every user follow the habits below:
- Before starting a session, set a fixed amount that, if lost, will not affect your daily life.
- Avoid gaming if you are under the influence of alcohol or any other substance.
- Think of winnings as a bonus — accept money lost as the cost of entertainment.
- Do not play beyond a set time. Use an alarm or reminder.
- Be alert if you develop a habit of playing alone or in secret.
- Do not place bets out of emotion or to escape stress.
- Take regular breaks and keep up your normal daily routine.
In accordance with cbajee's Privacy Policy, your personal information and transaction history are kept secure. Your data is not shared outside cbajee when using the responsible gaming tools.