cbajee's Privacy Policy

What Information We Collect

cbajee collects the following types of information. This information is used to manage your account, improve service quality, and ensure security.

1.1 Information You Provide Directly

Information you provide yourself when registering an account or using the service:

• Full name, date of birth, and nationality
• Email address and mobile number
• Password and security question answers
• Documents submitted for identity verification (such as a copy of a national ID card or passport)
• Mobile banking account details for deposits and withdrawals (bKash, Nagad, Rocket, Upay)

1.2 Automatically Collected Information

When you use the cbajee platform, certain technical information is collected automatically:

• IP address and device identifier
• Browser type, version, and operating system
• Session duration and page visit history
• Login time and logout time
• Information collected through cookies and similar tracking technologies

1.3 Transaction-Related Information

Information related to deposits, withdrawals, and betting activity:

• Deposit amount, date, and method
• Withdrawal request details
• Betting history and results
• Bonus usage and wagering progress

Purpose of Information Use

cbajee uses collected information only for specific and legitimate purposes. Those purposes are clearly outlined below:

1. Account Management: Information is required to create, verify, and maintain your account. Withdrawals cannot be processed until identity is confirmed.
2. Transaction Processing: The necessary information is used to successfully complete your deposits and withdrawals via bKash, Nagad, Rocket, or Upay.
3. Customer Support: Your account information is used during live chat or email support to provide fast and effective assistance.
4. Fraud Prevention and Security: Information is reviewed to detect suspicious transactions, unauthorized access, or fraudulent activity.
5. Legal Compliance: Information is used as needed to comply with applicable laws and regulations.
6. Service Improvement: User experience is analyzed to improve the quality and functionality of the cbajee platform.
7. Communications and Notifications: Email or SMS is used to send important account notifications, transaction confirmations, and security alerts.

Information Sharing and Disclosure

cbajee may share information with third parties only in limited circumstances and only where necessary. Those circumstances are described below:

3.1 Service Providers

cbajee uses trusted third-party services for payment processing, technical infrastructure maintenance, and customer service operations. These organizations work under cbajee's instructions and may not use the information they receive for their own purposes.

3.2 Legal Requirements

cbajee may disclose information to comply with court orders, legal demands from government authorities, or applicable legal obligations. In such cases, only the specific information requested is provided.

3.3 Business Changes

If there is a change in cbajee's business structure (such as a merger or acquisition), user information may be transferred. In that case, you will be notified in advance and the protections of this Policy will remain in place.

3.4 With Your Consent

For any sharing of information beyond the reasons listed above, your explicit consent will be obtained.

Information Security Measures

Keeping your personal and financial information secure is cbajee's top priority. The following technical and administrative measures have been put in place to achieve this:

• SSL Encryption: Every data exchange on the cbajee platform is encrypted using SSL (Secure Socket Layer) technology, which prevents any third party from reading your information.
• Data Encryption: Passwords and sensitive information are stored using strong hashing algorithms — they are never stored in plain readable form.
• Access Controls: cbajee staff can only access information relevant to their own responsibilities. No one has unrestricted access to the entire database.
• Firewall and Security Monitoring: Multiple security layers exist at the server and network level, with monitoring running 24 hours a day.
• Regular Security Audits: Security audits are conducted regularly to identify potential vulnerabilities.

Cookies and Tracking Technologies

Cookies and similar tracking technologies are used on the cbajee website and app. They help improve platform functionality and personalize the user experience.

5.1 Types of Cookies

• Essential Cookies: These cookies are necessary to maintain login sessions and ensure security. Disabling them will prevent the platform from working properly.
• Functional Cookies: Used to remember your preferences (language, display settings).
• Analytical Cookies: Used to understand which parts of the platform are used most. This information helps improve the service.

5.2 Cookie Controls

You have the option to accept or reject cookies from your browser settings. However, disabling essential cookies may disrupt core functions such as login and transactions.

Information Retention Period

cbajee does not keep your information longer than necessary. Retention periods are as follows:

• Active Accounts: All information is retained for as long as the account remains active.
• Closed Accounts: Even after an account is closed, certain information may be retained for a set period due to legal obligations and dispute resolution needs.
• Transaction Records: Details of financial transactions are retained for an extended period to meet legal requirements.
• Analytics Data: Data used for platform improvement is kept in anonymized form for a limited period.

Your Rights

cbajee believes users have the right to control their own personal information. To that end, cbajee ensures the following rights:

1. Right to Access: You can find out what information cbajee holds about you.
2. Right to Correction: If any of your information is inaccurate, you can request that it be corrected.
3. Right to Deletion: In certain circumstances you can request that your information be deleted, though it may not be possible to delete all information due to legal obligations.
4. Right to Restrict Processing: In certain cases you can request that the use of your information be limited.
5. Right to Object: If you have an objection to a specific purpose for which your information is being used, you can raise it.
6. Right to Data Portability: You can request your information in a structured, readable format.

To exercise these rights or for any matter related to the Responsible Gaming Policy, cbajee's support team is available at all times.

Protection of Minors

All cbajee services are exclusively for individuals aged 21 and above. No information from a minor is knowingly collected.

If any user under 21 opens a cbajee account, that account and all stored information will be cancelled. Parents and guardians are advised to monitor their children's internet use.

Third-Party Links and Services

The cbajee platform may have connections to third-party payment gateways or game services. These third parties have their own privacy policies and cbajee is not responsible for their practices.

Before using any third-party service, you are advised to read their own privacy policy. A full overview of our services can be found on the cbajee About Us page.

Changes to the Policy

cbajee reserves the right to update this Privacy Policy as needed. You will be notified of any significant changes via email or a platform notification before they take effect.

Continued use of cbajee after a policy change will be taken as acceptance of the revised policy. Please visit this page regularly.