FAQ
cbajee FAQ and Detailed Answers
Account security, bKash and Nagad deposits, VIP cashback, BPL cricket betting and bonus terms — answers to the most frequently asked questions by cbajee players are all available on this page. Find your question from the sections below.
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Account Security
Keeping your account secure at cbajee is our top priority. Before signing in on the cbajee login page, take a moment to read the security tips below.
The real cbajee site URL will always appear correctly in your browser's address bar and will have an HTTPS connection with a padlock icon. Be careful if you see slightly altered spellings (such as "cbaje" or "cbajeee") — these could be phishing sites. If you have any doubt, contact cbajee's official live chat support directly. It is safest not to click on unfamiliar links found on social media.
Choose a password of at least 10 characters for your cbajee account — mixing uppercase letters, lowercase letters, numbers and special characters (such as #, @, !). Do not use your name, date of birth or simple combinations like "123456" as your password. It is best not to use the same password on cbajee that you use on other sites — a unique password for each site is the most secure approach.
No — never. No cbajee staff member or support agent will ever ask for your OTP, bKash PIN, Nagad PIN or Rocket PIN. If anyone asks for this information by phone or message, it is a fraud attempt. Use your OTP only to sign in on your own device and delete it after each use. Keep your own security in your own hands.
If you are suspicious, change your cbajee account password right away. If you have forgotten your password, use the "Forgot password?" option on the login page. Then report the matter to the 24/7 live chat support — the support team will review the account promptly. Avoid making any deposits or withdrawals until the matter is resolved.
Yes. cbajee uses SSL encryption, which keeps your personal information, payment data and transaction details secure. If you see a padlock icon in your browser's address bar, the connection is encrypted. The privacy policy page has full details on how cbajee uses your information.
Deposit Questions
Depositing at cbajee is simple and fast. You can deposit using all familiar mobile payment methods — bKash, Nagad, Rocket and Upay. Full details about games are available on the cbajee Casino page.
Sign in to your cbajee account, go to the deposit option and select Nagad. Make the payment to the specified Nagad number and enter the reference number correctly. Once the payment is confirmed, your cbajee balance is usually updated within a few minutes. The minimum deposit amount is ৳200.
cbajee currently supports four mobile payment methods for deposits: bKash, Nagad, Rocket and Upay. These methods can be used from anywhere in Bangladesh at any time. Withdrawals can also be made through these same four methods.
The minimum deposit amount at cbajee is ৳200, regardless of the payment method. This limit applies equally for bKash, Nagad, Rocket and Upay. The minimum withdrawal amount is ৳500. You can enjoy all games and betting markets even starting with a small amount.
First, collect the transaction ID and screenshot from your payment app. The balance usually updates within a few minutes; if it takes more than 15 minutes, contact cbajee's 24/7 live chat and provide the transaction ID. If the reference number was not entered correctly, there may be a slight delay — in that case the support team will verify it manually.
On the cbajee cashier page, select bKash and use "Send Money" to the number shown — not the "Payment" option. When making the payment, enter the code provided by cbajee in the reference field. The deposit amount must be at least ৳200. Save the confirmation message from the successful transaction for future reference.
VIP and Cashback
Joining the cbajee VIP program earns you weekly cashback. Visit the cbajee VIP page for more details.
cbajee VIP members enjoy weekly cashback, priority support and special offers. The higher the tier, the higher the cashback rate. VIP members hear about new games and promotions first and may receive added benefits on withdrawals. Playing regularly is what opens the door to VIP benefits.
The weekly cashback is calculated on the net loss for the week — that is, a set rate applied to what remains after subtracting total winnings from total losses. Example: if a Gold tier member's net loss for the week is ৳20,000, they will receive ৳20,000 × 0.9% = ৳180 cashback. This is the maximum amount for that tier. The calculation is done separately each week.
The cbajee VIP program has four tiers: Bronze — up to 0.3% weekly cashback; Silver — up to 0.6%; Gold — up to 0.9%; and Platinum — up to 1.2% weekly cashback. The cashback rate at each tier is roughly double that of the previous one, so the benefits increase noticeably as you move up.
Tier progression in cbajee VIP happens through regular play. The more active you are and the more regularly you play games or place bets, the sooner you can reach the next tier. Consistent activity is the key to moving from Bronze to Silver, Silver to Gold and Gold to Platinum. Contact cbajee support to learn the exact criteria.
BPL and International Matches
Answers to all betting questions on BPL, T20 World Cup and Bangladesh Tigers matches. You will find more details on the cricket betting guide page.
Decimal odds show the total return directly — including the original stake. Example: odds of 1.45 for Team A to win and 2.75 for Team B to win. A ৳500 bet on Team B returns ৳1,375 in total (৳875 profit) if Team B wins. If Team A wins, the full ৳500 is lost. The same concept applies to all BPL and T20 World Cup matches — the higher the odds, the higher the risk.
Live betting or in-play betting means placing bets in real time while a match is in progress. On cbajee, odds change ball by ball during BPL or international T20 matches. It is the best opportunity to make decisions based on what is happening on the field. For example, if quick wickets fall in the powerplay, the batting team's odds may rise — placing a bet at that moment could be worthwhile.
If a match is declared No Result due to rain or any other reason, cbajee generally refunds the bet amount. However, if the result is determined by the D/L (Duckworth-Lewis) method, it is treated as a completed match and the bet is settled normally. Read cbajee's terms and conditions or contact support to learn the specific settlement rules.
In a multi bet, combining multiple selections multiplies the odds together. Example: three selections at odds of 1.50, 1.70 and 1.90 — total odds are 1.50 × 1.70 × 1.90 = 4.84 (approximately). A ৳100 bet returns ৳484 if all selections are correct. But if even one selection loses, the entire ৳100 is lost — the higher potential return comes with higher risk.
cbajee offers various options for BPL, IPL and T20 World Cup matches, including match winner, toss winner, top batter, highest run scorer, over/under total runs, method of first wicket and per-over run markets. The same markets are available for Bangladesh Tigers international matches. You can see all options in the live sports section.
Bonus Terms
The most common questions about the cbajee welcome bonus relate to wagering. Everything is clarified below.
After opening a new cbajee account, a 120% bonus is automatically added on the first deposit, up to a maximum of ৳15,000. Example: depositing ৳1,000 gives a bonus of ৳1,200 — total balance ৳2,200. No separate code is needed to receive the bonus. However, the wagering requirement must be met before the bonus funds can be withdrawn.
No. cbajee's welcome bonus applies only once per player. Attempting to open multiple accounts may result in all accounts being cancelled and any deposited funds being lost. Under cbajee's rules, only one account per real person is allowed. For more details, read the Responsible Gaming page.
A wagering requirement is the condition that sets how much you must bet using the bonus before you can withdraw it. At cbajee this requirement is 25 times the bonus amount. Example: a ৳1,000 deposit earns a ৳1,200 bonus — wagering = ৳1,200 × 25 = ৳30,000. Once ৳30,000 in total bets is completed, the bonus winnings can be withdrawn.
Yes, cbajee allows you to cancel a bonus. However, cancelling the bonus will also remove any winnings earned using that bonus. Only the original deposit amount will remain (excluding the bonus portion). Contact cbajee live chat to learn the exact process for cancelling a bonus — the support team is available 24/7.
Slot games generally count 100% toward wagering. Live casino games (such as baccarat, roulette), cricket or football betting and some other games may count differently or may not count at all. To complete wagering, choose popular games in the cbajee slots section such as Fortune Tiger or Gates of Olympus. Ask cbajee support for the full list.
Didn't find an answer? Get direct help
If you didn't find the answer to your question in the FAQ above, the cbajee support team is always ready to help. Support is available in both Bengali and English — whichever is more convenient for you.
Live Chat: 24/7 instant support — start a chat from any page on the site
Email: [email protected] — write to us by email for detailed issues
Hours: Available seven days a week, twenty-four hours a day
For persons aged 21+. Play responsibly.